SHIPPING

We pride ourselves on offering a reliable shipping experience within Australia and worldwide. Below you'll find our delivery options, timeframes, and rates for all domestic and international orders.

In-stock orders are packed and dispatched within 1-2 business days. Once your order has been dispatched, you'll receive tracking details via email.

Please ensure all details provided at checkout are correct - including your email address, shipping address and contact number. Incorrect or incomplete information may delay your order and prevent tracking updates from reaching you.

Before placing your order, verify that your email address, shipping address, and contact number are correct. Once submitted, orders cannot be changed. Since orders ship quickly, we cannot guarantee we’ll see any change requests or emails in time to update your address or other details before dispatch. Providing accurate information is also crucial to avoid delays and ensure you receive delivery notifications.

Please note: During peak sale periods, long weekends and product launches, dispatch and delivery times may be slightly delayed. We appreciate your patience during these busier times.

If you're not home to receive your order and haven't organised an alternative collection method, the package may be returned to us. If this happens, we'll notify you via email.

Please note: any return shipping costs incurred will be payable by the customer. Re-shipping costs are also payable by the customer, and original shipping fees are non-refundable.

 

AUSTRALIAN  EXPRESS SHIPPING PRICES & TIMEFRAMES

$8.99 Standard Shipping on any order, or Free Shipping on orders over $349.

$11.99 Express Shipping on any order, or Free Shipping on orders over $349.

For express delivery, please allow 1-2 business days  from the date of shipment for metro areas. Regional areas may require an additional 1-2 business days.

For standard shipping, please allow 4-6 business days. Regional areas may require an additional 1-2 business days.

Please note: MÉLANI is not liable for lost parcels or shipping delays. All Australian orders are sent via reputable shipping couriers. If you have any questions about a missing or delayed parcel, please contact the shipping carrier directly and provide them with your tracking number.

For any further shipping enquiries, feel free to reach out via our email: Info@melanithelabel.com

 

INTERNATIONAL EXPRESS SHIPPING PRICES & TIMEFRAMES

Please note: Due to current global shipping conditions, delivery rates may be higher than usual.

 

NEW ZEALAND:

International express shipping to New Zealand is a flat fee of $14.99AUD or free shipping on orders over $299AUD

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

USA:

International express shipping to the United States is a flat fee of $29.99USD or free shipping on orders over $299 USD.

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

CANADA:

International express shipping to Canada is a flat fee of $34.99CAD

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

UK:

International standard shipping to the United Kingdom is a flat fee of £11.99 or free shipping on orders over £299.

International express shipping to the United Kingdom is a flat fee of £25.99 or free shipping on orders over £299.

Shipping timeframe: For express, 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas.

For standard shipping, please allow 6-10 business days. Regional areas may require an additional 1-2 business days.

 

UAE:

International express shipping to the UAE is a flat fee of 159.99AED

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

SAUDI ARABIA:

International express shipping to Saudi Arabia is a flat fee of $89.99AUD

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

EUROPE:

International express shipping to Europe is a flat fee of €34.99

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

IRELAND:

International express shipping to Ireland is a flat fee of €34.99

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

MEXICO:

International express shipping to Mexico is a flat fee of $39.99AUD

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

ASIA:

International express shipping to Asia is a flat fee of $69.99AUD

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

Rest Of World:

International express shipping to rest of world is a flat fee of $109.99 AUD or free shipping on orders over $500 AUD.

Shipping timeframe: 3-6 business days for metro areas, please allow an additional 1-2 business days for regional areas. 

 

Please note: MÈLANI is not liable for lost parcels, or shipping delays. All parcels are sent with reputable shipping couriers, if you have inquiries on a missing parcel, or your parcel has been delayed, please contact the shipping company we used to ship your parcel and provide them with your tracking number. 

 

CUSTOMS IMPORT DUTY & TAXES 

International orders may be subject to customs duties, taxes, import fees or other charges upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

MÉLANI does not collect, control or determine these charges and cannot predict if, when, or how much you may be charged. If you are unsure of the potential costs associated with importing your order, we recommend contacting your local customs office prior to placing your order.

UNPAID CUSTOMS & UNCLAIMED PARCELS

If customs duties, taxes or import fees are not paid, or a shipment is unclaimed, the courier may attempt to contact the customer or arrange redelivery. If the parcel remains unclaimed or the required charges are not paid, the parcel may be returned to sender, abandoned, destroyed or otherwise disposed of in the destination country at the discretion of the courier or local authorities.

MÉLANI is not responsible for parcels that are abandoned, destroyed, disposed of or otherwise unable to be returned to us due to unpaid customs charges or the customer's failure to accept or claim the shipment. In these circumstances, we are unable to offer compensation or a refund.

REJECTED PARCELS & RETURN TO SENDER

If you choose to reject or refuse delivery of your parcel due to customs duties, taxes or other import fees, you must notify the courier directly that you are refusing the parcel and requesting that it be returned to sender.

Once the courier has been notified, the parcel will be processed as a return to sender. The courier may require additional paperwork or authorisation to facilitate the return, which will be provided to MÉLANI where applicable.

The customer is responsible for all return-to-sender costs and fees incurred as a result of refusing or rejecting the parcel. This may include return shipping charges, customs fees, duties, taxes, handling fees, storage fees and any other charges applied by the courier or customs authorities.

If a parcel is returned to MÉLANI, we will not issue a refund while the parcel is still in transit or before it has been received back at our warehouse.

Once the parcel has been received at our warehouse, we will wait for any applicable return-to-sender invoices or charges associated with the shipment before processing the refund.

Any return-to-sender fees or other charges incurred will be deducted from the customer's refund.

Please note that original shipping costs are non-refundable, including where a customer chooses to reject a parcel due to customs fees.

MÉLANI is not responsible for any delays that occur while a parcel is being returned to us, and a refund cannot be processed until the parcel has been successfully received back at our warehouse and any applicable return-to-sender charges have been confirmed.

If you have any further questions regarding international shipping, please contact us via email at INFO@MELANITHELABEL.COM.

PRE-ORDER ITEMS

- Orders that include a PRE ORDERED item will be dispatched once that item becomes available in our warehouse. 

- Items that are available for PRE ORDER will state this on their product information page

- Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website. 

Please note: If your order contains both in-stock and pre-order items, your entire order will be held and dispatched together once the pre-order item is ready. If you'd like to receive your in-stock items sooner, please place a separate order for those pieces.