AUSTRALIAN & INTERNATIONAL CUSTOMERS 

Prior to purchasing online, please take into account:

Return shipping costs are the responsibility of the customer; excluding cases in which products are confirmed to be faulty by our team. 

Due to current restrictions, return costs for international customers are higher than average. Please take this into account prior to purchasing online. 

 

 

To refund or receive store credit, please follow this link to process your request.

PLEASE NOTE: We do NOT provide return labels and original shipping charges are NON-refundable. Once your return has been processed through this link you will be given our warehouse address to ship the return.

Strictly no dropping off returns to our warehouse. All returns must be completed through our online returns portal.  Unauthorised orders that are dropped off at our warehouse will not be accepted for a refund. 

If you need further assistance get in touch with the MÉLANI TEAM via our email INFO@MELANITHELABEL.COM for return instructions. 

We accept returns with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.

Please Note: For hygiene purposes Mélani underwear, bodysuits and swimwear are non-refundable. 

For items to be accepted upon return, they must meet the following refund guidelines:

1. Must not be a sale item
2. Must be in original condition
3. Must have all tags intact
4. Must be returned in original packaging
5. Must not be damaged from being worn, or show signs of wear
6. Must not be washed or altered
7. Must be free of washing powder, body odour, perfumes and deodorant  
8. Must be free of make-up stains, tan marks, glitter and pet hair. 

If the items returned to us DO NOT meet our requirements, we have the right to reject your return request and you WILL NOT be refunded. From there you will be given the option for the garment to be shipped back to you, with shipping cost at your expense. 

 

PROCESSING TIME

Once your return has been received at our warehouse, please allow up to 7 business days for your refund or credit note to be processed. Please also allow up to an additional 5 business days for the funds to appear in your account, depending on your payment method.

 

FAULTY ITEMS

If you have received a faulty item, please contact the MÉLANI team within 48 hours of receiving the item. When contacting MÉLANI concerning faulty items, please provide images of the faults. 

MÉLANI prides itself on the quality of the garments we sell. We ensure each item is checked before being sent out.  

 

 

CUSTOMS IMPORT DUTY & TAXES (INTERNATIONAL ORDERS)

International orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Please note, we do not collect or control these charges and cannot predict if or when they may apply.

If duties and taxes are not paid, or a shipment is unclaimed, the courier may attempt redelivery. If unsuccessful, the parcel may be abandoned or disposed of in the destination country. In such cases, we are unable to offer compensation or refunds.

If a parcel is returned to us, any return shipping fees incurred will be deducted from the customer’s refund.

If you have any further questions regarding international shipping, please be sure to get in touch via the contact page.